With the back of my hand! Not funny, I know. A simple phrase, "tell me about that." Not all objections are real objections, some are simple roadblocks to get you off topic. Don't answer a question that they never asked.
Acknowledge- empathise, and understand
Clarify- explore in more detail
Explain- illustrate how you would deal with the area of concern
This model is ACE!
Thoughtfully and carefully, asking questions to insure I know exactly what the pressure points are.
Listen,acknowledge,explain,respond
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