|What is the secret to keeping customer expectations under control in interactive development?
Why keep them under controll?
Can you not deliver?
I say if they want it done, I can damn well do it!
Asking questions on what they really want and how they want it. We'll being honest with them on everything and try to live up to whatever their expectations may be.
Just Ingnore their Relationship focus on their work.
Always provide excellent customer service by paying attention to your customers needs and wants. Be honest and let them know what results they can expect from your work. You can also simply ask them what there expectations are and give them full explanation about how things work without misleading them.
i believe in honesty. I believe if we are loyal with our clients and answer his questions with best possible solutions and alternatives then we can keep customer exceptions under control.
Me vuelvo a repetir...
La información es lo mas básico y mas si va acompañado de un buen diseño
When I figure the answer out I'll tell you.
You must always listen and give enough time to the project. Laziness is forbidden. Define in the first instance the expectation your client has and then exceed it. Even if you only exceed it by an inch, you will have built a loyal client who will recommend you to their colleagues and friends. And lastly, whenever you get a referral - reward the referee - absolutely essential!
Be honest. Tell them exactly what you're doing. Do public beta tests, and allow for feedback. Be open source.
Quick response to complaints and questions. That is the whole key to customer service.
Open lines of communication and truthful answers to hard questions ensure customer satisfaction.
Do it upfront in the sales process with proper qualification and honesty. If you are more concerned about building a relationship with a long term client than in closing a deal, expectations tend to remain in check.
Help each customer one at time and provide as much help as you can. Be honest with your customers and let them know if and how they can improve.
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