What is the secret to keeping customer expectations under control in interactive development?
Quick response to complaints and questions. That is the whole key to customer service.
Open lines of communication and truthful answers to hard questions ensure customer satisfaction.
Be honest.
Do it upfront in the sales process with proper qualification and honesty. If you are more concerned about building a relationship with a long term client than in closing a deal, expectations tend to remain in check.
Help each customer one at time and provide as much help as you can. Be honest with your customers and let them know if and how they can improve.
Being aware and honest of your abilities and limitations. Pretence is a lie.
I have a formspring, so people can tell me if there's anything wrong whenever they like. Sometimes it's better to avoid the negative feedback, but I take everything into consideration.
By consulting the client through active chat console and reports
Never get one.
Stay within budget. Deliver on time. Under-promise and over-deliver.
Keep up with the latest technologies, at the same time keep an eye on performance and speed.
Be the customer yourself!
Provide something special and support as good as possible.
Customer expectations can be controlled by providing them with a wow factor in the deliverables.
Best way to do that is by not punching them in the face. |
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