What is the key to gaining consumer fidelity?
Be relatable. Consumers buy things based on recommendations from their friends, so it's your business to chum up to them.
That's why more businesses are using social media to post photos behind the scenes and conduct polls before they add new menu items or start selling a new product.
Communication! Get this right and everything else falls in to place.
Delivering on your brand promise in every single touch point. Walking the Talk.
Best rates are a good way to get consumers through the door however, the best way to gain their fidelity is by offering next to none customer service before, during and after the purchase process.
Attention to detail in delivering a top class service. Its all in the logistics.
To meet their expectations.
Very simple...RESULTS. Each new member or believer in the Society for Marketing Professional Services (SMPS) who gains from the experience, continues to tell others, bring their friends, advance in their careers, bring more work into their companies, and then stay with our professional society for decades. Successful professionals want to be with other successful professionals.
Always keeping the customer happy with several key factors like excellent customer service, value for money and always keeping our furniture at the very cutting edge of design. This is aesthetic purposes and also for the fact we sell a lot of multi-purpose and space saving furniture, ideal for the contemporary property market.
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