BUSINESS
Clients do not always know what they want. How do you correctly interpret their comments and requests?
Keep communication open, ask questions, answer questions, don't stop.
We do customer research both for our own company as for our clients. That provides us with valuable customer insight.
I ask questions of them.
That is true - Indeed, the wirst meeting is pretty long. But the next is full of facts.
I like to ask alot of questions, when you let your consumer talk, there is gold in what they are saying, listen, listen carefully, all the answers are right there..
Its really with experience over years, you get to know, what clients need and how to direct them towards the correct service/product.
We work along side of our clients to determine and really define what are their personal wealth objectives. This comes from experience in developing objectives that are measurable and having the tools to measure and track our progress.
Listening is key. Sometimes what they're saying verbally isn't even what they're meaning to say. Asking questions and listening more. I love talking about key performance indicators. Finding out what they expect to see happen will always help you understand what they're really trying to get at.
You are correct - they often do not really know. I will speak to them - ideally face to face - to tease out from them their ideal outcomes and then work back from there
From years of experience and in-depth knowledge of our machines and products, we are always able to advise on suitable alternatives and the best products available.
I usually be straight up to them and treat everyone with respect and the way I want to be treated. I usually just work with a group of people in my circle and carry strong energy and demonstrate how team work can be very affective if your in the right team. A lot of people would come back to me and say "this is good to be true" and I would say "absolutely , so does google 5 years ago, Microsoft 10 years ago an for those whose position and saw that idea within the first five years are now millionaire today."
#1 is listening! Then offering options that I believe will be beneficial to the client - not just to my business. I enjoy educating the client where I can; this will allow them to make decisions and give them more of an active role in the process that will follow.
Actually, with affordable reputation management, we find that clients know EXACTLY what they want. The only issue becomes - how long do you want it?
Some people just want negative search results pushed off page 1 of Google; others want them pushed back to page 3 or 4. |
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