What techniques do you use to obtain customer loyalty?
We try to retain current members and recruit new ones by running a dynamic nonprofit that gives ample opportunity to network, build partnerships, and learn new sustainability strategies.
I have a customer loyalty card for the customers who come into the shop - for every £50 they spend they get a store gift voucher...
For some of my customers it can take several visits for their points to add up, but for some customers it is just one visit
Online I do random discount promotions
We can offer lower postage costs than on eBay sales and have fixed maximum costs by location (Domestic, Europe & WorlWide).
If we have a collector who makes a purchase from eBay and also from our online shop, we combine postage costs so they receive the cheapest price possible.
Prices in our online shop are cheaper in order to keep our customers with us.
From time to time, we offer discounts but to be honest, our shop prices are the cheapest by far and this is really what brings them back time and time again...
For NEW stamp listings (the very latest issues), we offer our buyers to take advantage of placing pre-orders at lower prices than post issue.
Honesty
Price
Value
Empathy
Nothing more than honesty. I always deliver exactly what I promise when I promise :)
Friendships. My business is primarily by word of mouth, and I have never had a poor reference. Take care of the customer as a friend to the best of my ability, and be honest. If I screwed up, I tell them. Then when I say that is all I can do for you, they know I am telling the truth.
by treating every job as ones final test
Customer loyalty is achieved through effective communication with the client. One reason I prefer to use fixed fees is prevent concerns about budgeting or misunderstanding about project scope. When clients pay a fee there should be a communication back to the client to convey appreciation and open the dialog concerning client satisfaction. Follow up conversations with clients are best done at the client's office to see the business in action and show continuing interest.
WOW experience
We want our customers to be completely happy with your purchase. In the unlikely event that you are unhappy or for some reason need to return it, we accept returns in their original condition and packaging within 7 days of receipt. Items must not be worn or touched, for laws and safety reasons. We will refund the purchase price but we cannot refund original shipping charges. If shipping was included with the purchase price the actual cost of shipping will be deducted from your refund. You must contact us to receive authorization. Unauthorized returns will not be accepted. You are also responsible for return shipping costs. If your purchase was damaged in any way we will give you an exchange or refund. Please contact us immediately.
I don't pressure my customers. Boxer is a store that I want to always be welcoming to their customers. They can spend as little or as much time as they like here I find that by not pressuring my customers they always come back. They may not buy today but I may have them come back and purchase more because I allowed them the space to look around and think for themselves.
Create customer satisfaction in all areas. Always be courteous. Yes, damnit, the old rule still applies: The customer is always right.
What good does it do to win the argument and lose the sell and or a customer.
to what is asked for; well
My weekly Start Selling More Newsletter helps with this. |
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