|A business is based on creating relations of trust with clients, suppliers, employees... How do you create and maintain yours?
I offer an initial project called a Business Review. It is inexpensive and involves a review of the client's business and an oral report. It is a risk-free way for the client to perceive my value and initiate a trust relationship. In ownership succession projects, I do an initial analysis which leads to a very detailed proposal to accomplish succession planning. All this is done so that the client is not concerned about maintaining control of the project and its costs. Projects are done with definite time constraints, for fixed fee amounts, and with a focus on immediately improving the business of the client.
Always be upfront with them--but they have to do the same. Trust can only be gained when both parties are in accordance. I have not always had that---but when you do find an employee who is on the same page---major acheivements ahppen.
We believe in providing our clients with the ultimate shopping experience, we realize that this will lead to them letting their friends about us.
I like to benefit my clients. I keep in touch through emails, I like to send gift cards and also let them know what is and will be on sale. Also I tell my past clients if there is anything you wish to have I will be more then happy to sell it to them at a discount price. I am very fair because I know what Keeps a business running is your repeated customers. My suppliers are UjEna Swimwear, Elegant Moments, and Karo Shoes. Great suppliers all have fascinating products that can reach out to all types of different prospects.
First thing is first! We provide all our customers, clients, suppliers, employees with they same respect that you would like to receive if you were walking into a store. Although we do provide a regular customer with discounts with our loyalty card in store. I find most people don't care as much about this and are more happy to come back because of our friendly service. Our suppliers enjoy interacting with us for the same reason.
First, I studied the competition. and even talked to their customers. I became their customer for several months. I did not want to know what he was doing, I wanted to know what he wasn't doing.
Based on that analysis and my own vision for the company, we created the business plan for our store.
We interviewed each applicant twice. Once to determine their ability and could they fit our mold. The second was to present them with actual problems and evaluate their solutions. We were hiring a team not a clerk or a manager. We wanted enthusiasm and team members who could contribute ideas as well as perform their assignments at high levels.
We made our customers feel welcome. We communicated with them. We listened.
We were able to pay off our small business loan in six months. Our main competitor closed in 14 months.
doing what is asked; well
Just trying to be the best I can be for my clients.
By personal contact and hands on day to day interaction with clients and auxiliary business connections. Integrity can not be fast tracked and neither can the building of sound branding and reputation.
Through Etsy and Artfire, there is a great communications through convos.
Being that I do a lot of custom orders, I stay in constant communication from start to finish with each purchase sending pictures of the different stages, although I usually can do an item within a day or two.
I listen to what they are looking for and try to accommodate as best I can, but if I don't feel comfortable with a request or don't feel I can do it to the best quality; I will let them know. My customers reply to me all the time that they appreciate the open communication and I have a great return customer base that I attribute to this.
The golden rule. Treat others how you would want to be treated. You can't please everyone and there will always be critics of your ideas and work. I just try to establish a good rapport with everyone that I come into contact with. I have had prior manufacturers that have failed to meet my needs but even though I don't use them I still have a positive relationship with them.
I offer a free natural health newsletter. I do not collect third-party information on anyone. Everyone on my list is able to unsubscribe when they feel my information is of no more use to them.
The products I promote are tried and trusted by me personally. I don't believe in selling something just for the sake of selling.
My newsletter subscribers can contact me by phone or email, and I personally answer their questions as truthfully as I can.
Right now I only have a web presence, but I would love to have person and mutually beneficial relationship.
We send a monthly update with some information that might be of value to our clients. It might be a market update or information on green building, design trends, or local issues.
IGO DOR TO DOR AT THE SUPERMARKET
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 |
<< PREVIOUS NEXT >>