A business is based on creating relations of trust with clients, suppliers, employees... How do you create and maintain yours?
The most important quality, which I learned from a colleague, is to always be responsive--write thank you notes, answer emails, return phone calls, don't get completely sucked into the social networking craze--remember people are human--they like the personal touch and remember the effort it takes to reach out.
we are consistent wiith production . and we have the interest of the consumer at heart.
Trust as i have a long reputation being honest
I only deal with companies that will stand behind there products.
Oh thats Easy! Communication and honesty! Always reply to your customers emails or phone calls.
When you do recieve a horrible email from a client/customer then wait untill your calm to email back.
Treat your clients/customers how you would want to be treated, sometimes you may need to invision what it would be like for that person to truely appreciate the situation.
I actively participate in social marketing through Facebook, Twitter and forums. I have met and built relationships with many online business owners. The key is trial, error and balance.
From its inception Leverforce had its core values engraved on the work ethics of the partners: This not only applies at the professional level, where we earn our customers' (and suppliers') trust through our strict adherence to the standards of the Business Analysis Profession, as set by International Institute of Business Analysis (IIBAŽ); but also at a more personal level: We champion an ironclad commitment to confidentiality and we build our relationships based on integrity and customer satisfaction.
By networking with other like-minded entrepreneurs.
Being former fisherman, seafood processor worker and board member for Annette Island Packing Company; an Alaska Native Owned and Operated Seafood Processing Company located in Metlakatla, Alaska. This has given me business insight having been on the ocean fishing, followed harvest by working in processing plant and being a board of directors gave me much working ideas on how to run a company. Also, had privilege of going on trade mission to both Hong Kong, China and Tokyo, Japan introducing our Native Company to both Asian Countries and finding new seafood customers.
As a person I am very down to earth and friendly. With Unicora I wanted to keep this personal, friendly feeling. We use Skype on the website so that customers can speak to me face to face unlike most conpanies who only use email or at best instant messaging.
By putting customer value before our own interests and by ensuring we understand the business fully before we offer a solution. We also follow up and make sure that customers know we are available when they need us.
We are completely transparent with clients. We tell them up front what our fees will be and how they are calculated. We have long term relationships with most of our clients and although we provide a very confidential service we are as open as possible.
Be fair , do not look for quick money ...
For me, it is knowing my 'why'. Why I am doing what I am doing, what I want to create and what problems do I want to help all of those relationships solve.
As in any relationship, it's work. Sometimes I do well, sometimes I don't. For me, the key is to make sure that there are more that 'work' then that don't.
All our business is based on relationship selling. We do not have a sales force, we do not sell through the web, we do not do cold calling or telephone sales. Each analyst is their own sales person - they only gain deals through building a suitable relationship with the prospect and being able to demonstrate a real understanding of that prospect's needs. |
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