LAW
Clients can sometimes be emotionally upset. How do you get them to adopt a realistic and rational attitude?
Family law clients can be very upset and emotional. A breakup is one of life's big stressors. I speak to my clients straight and with empathy. I encourage clients to use their support network of family and friends. I also encourage them to have counselling, where appropriate. I talk to my clients openly about costs, including how much it might cost them as opposed to what they might achieve from negotiations/litigation.
I expect clients to be emotionally involved in their matters. If they're not, something's wrong. The task is to manage the emotional level and ensure it does not impair the case going forward.
Many judges hate employment disputes because they are so emotionally charged. (Some federal judges even cynically refer to employment work as the "domestic relations" cases of the system). The emotional angle can be both a weapon and a shield. It's a question of when and how it is involved in the case, and each case is different that way.
I listen, agree on problem existence as identified but, if required, suggest alternative perspective to achieve desired solution.
This is quite difficult to do. Patience with the client is the best approach, but in many instances, clients adopt an emotionally inappropriate response to what is happening to them. Lawyers must be mindful that such clients may be in need of mental health services and not to play the role of therapist-lawyer.
havent exactly gone to taking adoptive measures
I hold my clients emotionally.
When this problem has arisen in the past, one tries to explain that the advice provided is in their best interests and that one is there to help them.
It is often helpful to listen and let them vent their anger/frustration and then give them the facts and figures and your realistic assessment in a rational manner.
Third parties such as mediators can make clients understand how the world views their cae.
very sad and hard to see a person suffering, I m not here to judge the person and I do understand the pain that this little girl has, I have seen many children that have been used for prostitution awful to endure what they go through. I take it one day at a time and that is what I tell the victims.
I take great joy and pride in developing a close confidential and professional relationship with each of my clients. That relationship is based on trust and mutual respect. Helping people with difficult problems is one of the things I enjoy most about practicing law.
You need to sit them down and listen to what they are worried about, analyse the facts then explain what you are going to do to help them. I find this works best in the situations I have been in
I am very understanding and I get my clients to adopt a realistic and rational attitude by informing them of the practicalities of their situation. I find it helps people to be reminded that sometimes it is just better to let go and move on and look to the future.
I embrace the "counselor" designation that is often referred to for lawyers. Clients come to me with their most intimate problems and are looking for solutions for problems that can be extremely emotional and are always very personal. I approach my interaction with my clients with a listening ear, though I am very direct with communicating their options in a digestible and down to earth way. I don't patronize them, but I don't use a lot of jargon, which can be very confusing, even for very educated business persons. In short, I listen and then tell them the truth.
Clients do sometimes get upset when you take instructions for a Will. You do your utmost to put them at ease and try to explain what they are doing is a good thing.
The conveyancing procedure is more of a stress thing and people often don't realise what is involved. You put them at ease by being professional and efficient in your work and keeping the client informed of what is going on. |
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